House Buying Process FAQs

No, you cannot reserve a property before it is released for sale. However you can advise our sales team of your interest in a particular plot. We can then let you know once the plot is released for sale.

We do have an assisted move package 'MiMove' which is available on some of our developments. Please visit the sales centre on your development of interest for more details.

Yes we do on selected plots and developments. Swap your old house for a brand new Miller home with our Part Exchange scheme and take the uncertainty and stress out of moving. There's no chain, or any estate agent fees and you’ll receive a fair offer based on an independent valuation. 

It really couldn’t be easier, speak to one of our experienced sales team to see if the plot you are interested in is included in the Part Exchange scheme.

Speak to our experienced sales team at the development you are interested in purchasing a property on. They will confirm the price of the property and advise whether it is still available for purchase. They will ask you a few questions to ensure you are in a position to reserve a property.

Your reservation fee reserves your new home, unless you are using online reservation.  If you complete an online reservation we will hold your home for 72 hours, in which we will be in touch confirm your reservation.

During this reserved period your new home will be withdrawn from sale and it will not be subject to any price increases. We will then ask you to exchange contracts and pay a deposit on exchange (usually 42 days after reservation). This reservation fee and deposit are then deducted from the price of your home.

Meeting deadlines:
If you have any problems meeting deadlines please inform us immediately. We will do our utmost to accommodate delays but regrettably we may have to put your home back on the market if you are unable to meet your exchange deadline. However we can sometimes arrange for you to have first choice of future releases.

The property will normally be reserved for 42 days as this is when conclusion of missives / contract exchange is expected to take place.

We usually require £250 as a reservation fee for properties up to £150,000 and £500 as a reservation fee for properties priced between £150,001 to £499,999. We ask for a £1,000 reservation fee for properties £500,000 and above.

You are expected to pay a deposit when you missive/exchange contracts on the property (usually 42 days after reservation). The deposit will vary, it is usually between £1,000 and £2,000 in Scotland and approximately 5% of the property value in England.

Should you cancel your reservation then Miller Homes will retain a proportion of the reservation fee to cover reasonable costs and expenses, and the rest of the balance will be returned. This fee is payable at any point after the day of reservation.

Our sales team usually holds a list of customers who are interested in particular plots so that all parties are informed when the plot is released for sale.

You can also sign up for automatic updates by either SMS or email by registering your details on our website or by calling our sales team at your development of interest.

You will need to provide us with a scanned copy or photograph of a valid passport or photo driving licence so our anti-money laundering checks can be completed.

If you do not have a valid passport or photo driving licence, you will need to bring:

Any Government issued document (without a photo) for example;

  • Old style driving licence
  • Council tax statement
  • Tax credit entitlement
  • Pension entitlement

Plus, evidence of your address;

  • Utility bill
  • Bank statement
  • Mortgage statement

The earliest date you can reserve a property is when it is first released for sale. Our sales team can keep you informed of plot release dates.

The security packages vary on each development, details of these will be in your development sales brochure. Please ask our sales team for further information on burglar alarms etc.

Your new home is insured by Miller Homes until the moment of legal completion. From then on you are responsible for the insurance of both the buildings and its contents.

Your mortgage lender will insist on building insurance. They may recommend an insurer but you should also be able to shop around for the best deals - please check with your lender on the type and amount of cover required.

Contents insurance can in many cases be included within the building insurance policy. However you can have separate insurance providers for buildings and contents. It is your choice whether to insure your contents or not.